Known Issues and Updates

12-21-17 :: Panopto upgrade to version 5.6

On Thursday, December 21st, Panopto Cloud will be upgraded to Panopto 5.6. This upgrade will have limited impact on end users, however there will be up to 2 hours of downtime beginning at 8:00pm Easter Standard Time. Full details of the upgrade can be found at:

8-16-17 :: Panopto use for LMS pilot systems

If you plan to use Panopto in your pilot course, you and/or your students may experience a problem when trying to view videos. Panopto integrates with all the pilot systems and has all the functionality that it has in Blackboard. However, it can cause a temporary problem when students or faculty go between a pilot system and Blackboard, or vice versa.

If you use Panopto, please share the following information to all of your students.

What you may see:

Depending on your browser configuration and settings, you may see any one of three primary behaviors.

1) In some cases,  you will receive a message indicating that you do not have permission to view a video, even though you have the correct permissions.

2) You may be asked to log into one of the pilot systems even though you are trying to access Panopto video content that is located in”traditional” Blackboard.

3) The system may ask you to log in a second time and “Blackboard” may be selected even though you are using one of the pilot systems.

How to fix the issue:

This will only happen if you move from one system to another in under 10 minutes. If you need to move between the pilot LMS and Blackboard (or vice versa) in under 10 minutes, you can solve the problem by doing the following:

Please note, in some cases when using Chrome, you will need to access content in an incognito browser window even after 10 minutes.

If you are asked to log into Panopto a second time, log into whichever system corresponds to the video you are trying to view from the drop down menu.  In the screenshot below, the user is attempting to access a video in the Bb Ultra Pilot system,  but other options could be selected from the drop down menu.

Why it happens:

When you access Panopto, the Panopto server issues a token to your browser so you can continue clicking on subsequent videos without having to log in each time. However, these tokens are linked to the originating LMS. If you access a Panopto video via Blackboard and then quickly log into one of the pilot systems (Canvas, Brightspace or Blackboard Ultra) and attempt to access a Panopto video in that system, the Panopto server may temporarily deny your request for access.

7-21-17 :: Update to Panopto Recorder

As of July 21, Panopto requires that records for Windows, Remote Recorders, and Panopto for Mac be upgraded to version 5.4 or above.

Users on prior versions of Panopto client apps will be prompted to upgrade when they run Panopto for Windows or Panopto for Mac. Users will need to download and install the latest version of the app. See instructions for details on Windows and Mac.

This change will also deprecate support for Mac OS X 10.9 and earlier. OS X 10.10, which is still supported, was made available in October 2014 as a free update from Apple. Any users still on OS X 10.9 or earlier will need to update their operating system to continue to use Panopto for Mac.

11-11-16 :: Update to Panopto video playback

There is an upcoming enhancement to video playback in Panopto. Moving forward, Panopto will default to HTML5 video in both the interactive and embedded players. On browsers that are not HTML5-compliant, Panopto will continue to play video using Flash.

This update is taking place in advance of a December release of Google Chrome that disables Flash by default. The Panopto update will ensure that users will continue to have the best possible playback experience in Chrome.

This change will take place on Thursday, November 17. No action is required by individual users.

What is changing?

  • The interactive and embedded video players will default to HTML5 instead of Flash for on-demand playback. The players will only use Flash for on-demand playback if HTML5 video is not supported by the browser.
  • Panopto has also modernized the look and feel of the embedded player.





11-1-16 :: Panopto for Mac OS 10.12.2 Sierra

There is a bug in Panopto for Mac that occurs on macOS Sierra (version 10.12). Specifically, when users hide or minimize Panopto for Mac during a screen recording on macOS Sierra, Panopto stops recording the screen.

What is the impact?
Panopto will not record the screen while minimized or hidden on macOS Sierra.

Are users running earlier versions of OS X affected?
No. Users running Panopto for Mac on OS X 10.11 and earlier are not affected.

How do I resolve this issue?
Download and install the latest version of Panopto for Mac.

Note: This version of Panopto for Mac does not display a live screen preview for mac OS Sierra users, but the screen will be recorded (see image below). We are working with Apple on a change to restore live screen preview during screen capture recording.


For immediate support:

607 255 9760 (M-F, 9a - 5p ET)

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