Known Issues and Updates

11-11-16 :: Update to Panopto video playback

There is an upcoming enhancement to video playback in Panopto. Moving forward, Panopto will default to HTML5 video in both the interactive and embedded players. On browsers that are not HTML5-compliant, Panopto will continue to play video using Flash.

This update is taking place in advance of a December release of Google Chrome that disables Flash by default. The Panopto update will ensure that users will continue to have the best possible playback experience in Chrome.

This change will take place on Thursday, November 17. No action is required by individual users.

What is changing?

  • The interactive and embedded video players will default to HTML5 instead of Flash for on-demand playback. The players will only use Flash for on-demand playback if HTML5 video is not supported by the browser.
  • Panopto has also modernized the look and feel of the embedded player.


11-1-16 :: Panopto for Mac OS 10.12.2 Sierra

There is a bug in Panopto for Mac that occurs on macOS Sierra (version 10.12). Specifically, when users hide or minimize Panopto for Mac during a screen recording on macOS Sierra, Panopto stops recording the screen.

What is the impact?
Panopto will not record the screen while minimized or hidden on macOS Sierra.

Are users running earlier versions of OS X affected?
No. Users running Panopto for Mac on OS X 10.11 and earlier are not affected.

How do I resolve this issue?
Download and install the latest version of Panopto for Mac.

Note: This version of Panopto for Mac does not display a live screen preview for mac OS Sierra users, but the screen will be recorded (see image below). We are working with Apple on a change to restore live screen preview during screen capture recording.


For immediate support:

607 255 9760 (M-F, 9a - 5p ET)

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